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FAQs
  • Do I have to pay extra when compared to buying the tickets in the traditional way?
    APSRTC does not charge anything extra when compared to the traditional way. The tickets are absolutely at the same cost.
  • I've lost my ticket what do I do now?
    A copy of the ticket would have been sent to you by e-mail when you booked the ticket. Please take a printout of that mail and produce it at the time of boarding. If you have not received your ticket to the mail ID you provided, we have flexibility that you will receive a message directly to your mobile from APSRTC immediately after booking ticket, you can give the PNR Number in website and you can take a printout.
  • Can I cancel the ticket?
    Yes. The tickets booked through APSRTC online can be cancelled*. Money is transferred back to the passenger's Credit/Debit card account. Please note that the cancellation fee is as per the E-Ticket Terms & Conditions. Please contact our live help (0866 2570005/149) for service specific details.
  • I don't have a credit can I still buy tickets at APSRTC?
    Yes. You don't necessarily need to have a Credit card to buy tickets on APSRTC. You can buy tickets through Debit Card also.
  • I missed the bus. Do I get refund?
    APSRTC provides 100% refund if the bus is cancelled due to APSRTC. However, if the bus is missed due to any other reasons not directly related to APSRTC it does not provide any refund.
  • What credit/debit cards do you accept?
    We accept the following Credit cards
    • Visa.
    • MasterCard.
  • What payment options do i have?
    The different payment options are
    • Pay through Credit card.
    • Pay through Debit card.
  • Is there any other option to book tickets from APSRTC?
    Yes. You can book tickets by going to the nearest ATB Agent counter. Also you can book tickets at all APSRTC Bus Station counters.
  • How safe are online transactions?
    Transactions on APSRTC are very safe. APSRTC employees the best-in-class security and the transactions done through APSRTC are secure. APSRTC uses Secure Socket Layers (VeriSign/Godaddy etc., SSL) data encryption. Using SSL ensures that the information exchanged with APSRTC is never transmitted unencrypted thus protecting the information from being viewed by unauthorized individuals. This encryption is done using 128-bit RC4 encryption. In addition the Credit card information is processed over secure gateways which are certified by Visas.


FAQs for Digital Person with Disabilities (PwD) Bus Pass


  • 1. What is the Digital PwD Bus Pass?
    The Digital PwD Bus Pass is an electronic version of the bus pass downloaded in their mobile phones issued under the DIVYANGA SHAKTHI Scheme, an initiative of GoAP which enables eligible Persons with Disabilities (PwDs) to avoid to reach physically to counters and avail free or concessional travel in 5 types of buses i.e, City Ordinary, Pallevelugu, Ultra Pallevelugu, Metro Express and Express.
  • 2. What are the details available in Digital PwD Bus Pass?
    Digital Bus Pass contains PwD SADAREM ID, disability type, disability percentage and eligibility of buses to travel free, and a QR Code for verification along with photo.
  • 3. How can PwD apply for a Digital PwD Bus Pass?
    PwDs can apply through the following modes:
    • APSRTC Official Mobile App – can be downloaded from Google Play Store or App Store.
    • WhatsApp Governance Service – "Mana Mithra" – 9552300009 (WhatsApp Number)
  • 4. What details are required to apply for a Digital Pass?
    SADAREM ID is needed to apply for Digital Bus pass. The system will automatically fetch:
    • Personal details
    • Disability type and percentage
    through the SADAREM API automatically. PwD can upload their photo and generate the digital pass with QR code on his mobile.
  • 5. Is manual data entry required?
    No. The details will be auto-populated from the SADAREM database. Only need to verify the information before proceeding.
  • 6. Is there any payment required?
    Yes. After verifying details and uploading/Capturing the present Photograph, it will be redirected to a payment gateway to pay the applicable fee of Rs.100/- for bus pass issuance.
  • 7. How to get refund if money deducted and pass not generated?
    Send mail to online.support@apsrtconline.in. APSRTC will auto refund the money to the same account from which booking was happened.
  • 8. How will PwD receive the Digital Bus Pass?
    After successful payment:
    • The Digital Bus Pass will be generated instantly in the mobile app.
    • It will include a QR Code.
  • 9. What is the validity of the Digital Bus Pass?
    The validity will be:
    • As per the SADAREM Certificate, OR
    • As per the Bus Pass validity, whichever is earlier
  • 10. Can PwD travel without a physical pass if I have a digital pass?
    Yes, PwD can travel using the digital pass. However, you must carry the original SADAREM Certificate for verification in the bus.
  • 11. How is the Digital Bus Pass verified by the conductor?
    The crew will verify the SADAREM ID on the digital bus pass with the original SADAREM certificate carried by the PwD.
  • 12. What type of tickets will be issued for Digital Pass holders?
    Based on eligibility:
    • Zero Fare Ticket (Free Travel) in all Stree Shakti services ie., City Ordinary, Pallevelugu, Ultra Pallevelugu, Metro Express and Express.
    • 50% Concession Tickets in Non-Stop and Inter-state (upto Ultra Deluxe), Sapthagiri Express and ultra deluxe buses based on the disability percentage of PwD.
  • 13. For which disability type escort facility is provided?
    Escort facility is provided for:
    • For Blind with 100% disability.
    • Intellectual Disability (Mental disability) (IQ<69) of PwD categories
    Note: Escort will be allowed when travelling along with above mentioned PwD only.
  • 14. Can PwD book tickets online using the Digital Pass?
    Yes:
    • For Ultra Deluxe buses, 50% concession booking is allowed online for eligible PwDs.
    • For other buses, PwDs can directly board and travel as per eligibility.
  • 15. What happens if the SADAREM API is not working?
    In such cases:
    • At counters, verification will be done manually using the physical SADAREM certificate and issue the PwD Bus Pass as per eligibility.
    • However, for digital applications, retry after some time.
  • 16. What happens if the "SADAREM ID is not seeded with Aadhaar" Error displayed in the Digital App?
    In such cases:
    • PwD has to visit the nearest bus pass counters along with the physical SADAREM certificate to get the Bus Pass.
  • 17. Can PwD get both Physical and Digital PwD Bus passes?
    No, at a time only one type of pass can be availed.
    • If Physical pass is available, digital pass cannot be availed.
    • If the physical pass is lost, he has to come to any nearest bus pass counter and take PwD pass.
  • 18. Will the Digital Pass have category details?
    Yes. The pass will include:
    • Disability category
    • Disability percentage
    • Eligibility (Free / Concession)
    • Escort eligibility
    • QR Code for authentication
  • 19. Can existing PwD pass holders continue using old passes?
    Yes. Existing passes are valid till their expiry date.
  • 20. Is it mandatory to take a new digital pass?
    No, Existing physical bus passes are valid. No need to take digital pass.
  • 21. What should PwD do if there is a mismatch in details?
    PwD should contact the nearest Bus Pass Counter for getting the PwD pass.
  • 22. What are the benefits of the Digital Bus Pass?
    • No need to carry physical pass always.
    • Quick and transparent process.
    • Secure QR-based validation.
    • Accessible via mobile anytime.