General Terms & Conditions |
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E-Ticket Terms & Conditions |
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1. The APSRTC provides only the facility for transaction with APSRTC's Passenger Reservation System through the Internet. APSRTC's rules for reservation and booking apply to all such transactions along with special conditions imposed for Internet based booking. The special conditions and terms of service applicable to Internet booking are detailed in this document. 2. The following terms and conditions will apply if you wish to use the APSRTC's online ticket booking service offered through the APSRTC website https://www.apsrtconline.in . Please go through the conditions carefully and if you accept them, you may register and transact on the site, you are deemed to have agreed to the terms and conditions set forth below. If you do not agree with these terms and conditions, you must not transact on this Website. Once you have clicked the agree button at the bottom of Terms and Conditions at login page, you have entered into a formal agreement with APSRTC for the purpose of transactions on this website. 3. If a user violates the terms and conditions of use by registering more than one user ID and /or booking tickets on such multiple user IDs, APSRTC reserves the right to deactivate all such user registration and cancel any or all tickets booked using these registrations without any notice. 4. APSRTC's performance of this agreement is subject to existing laws and legal processes of Government of India and nothing contained in this agreement is in derogation of APSRTC's right to comply with law enforcement requests or requirements relating to your use of this Web Site or information provided to or gathered by APSRTC with respect to such use. You agree that APSRTC may provide details of your use of the Web Site to regulators or police or to any other third party, or in order to resolve disputes or complaints which relate to the Web Site, at APSRTC's complete discretion. 5. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth herein, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. 6. This agreement constitutes the entire agreement between the customer and APSRTC with respect to this Web Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and APSRTC with respect to this Web Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Procedure for e-ticket booking: Online Booking (Internet Booking) will enable the passenger to book the seats and cancel the ticket even from remote places where APSRTC counters or franchisees are not available. The procedure and guidelines for Internet booking (called, On-line booking) are detailed as follows: 1. Booking can be made by Registered user through the Internet or as a Guest. Registered User will be given username and password after filling an E-form on the Internet by giving his personal details. 2. Payments for tickets booked will have to be made through Credit Card /Debit Card / Internet banking, APSRTC e-Wallet and UPI. 3. Passenger booking the ticket will have to login to APSRTC website or can book as guest and proceed through the link provided for Advance Booking. The passenger will select the seats in a service of his choice based on the availability. 4. During the booking process, the passenger who is availing concessional ticket like Journalist Pass or PHC pass or Retired Employee etc., will have to select Identity Type and submit ID No. for confirming his identity during the journey. He can select from any of the Photo Identity Cards i.e. Passport, Driving License, Voter ID Card, PAN Card, Ration Card (passenger's). 5. Before confirming the booking, the passenger will have to provide payment details like 'Credit Card / Debit Card' Internet banking, APSRTC e-Wallet and UPIfor accepting payment by the Payment Gateway. The booking will be confirmed after the Payment Gateway approves the transaction. At this stage, an OB (Online Booking) Reference Number will be generated for that ticket and passenger shall note this number for further communication in future with APSRTC and after successful transaction passenger can print the e-Ticket. 'e-ticket' will be printed on a plain paper (A4 size) for acknowledgement and it will be valid for journey. This e-Ticket MUST be produced at the time of boarding the bus along with ID proof. 6. Alternatively, the passenger will have the option of getting the 'e-Ticket' printed at any other place where he has Internet connectivity and printing facility. He can print the 'e-Ticket', by logging on through his User ID from Booked History in My Account tab. 7. After successful transaction this e-Ticket will be sent to passenger's mail address provided in his profile at the time of Registration. He can get the printout of this e-ticket from his mail. 8. The on-duty Conductor (or Driver-cum-Conductor) will verify the Identity Card of the passenger mentioned in the e-Ticket during the journey. If the passenger fails to produce the specified Identity Proof in original during the journey, the ticket will be treated as INVALID and the passenger will be treated as "Travelling without Ticket". Photocopies of Identity proof are not allowed. 9. Partial cancellation is allowed only once, for which cancellation terms & conditions will apply. Partial cancellation is allowed in round-trip tickets provided the same number and type (Adult/child) are cancelled in both UP & DOWN Journeys. Except TTD SED and Srisailam Darshan Bookings 10. For Registered users, cancellation is allowed online only if they login with the same user ID used for booking the ticket, which is to be cancelled. In respect of cancellations, refunds applicable will be made to the mode of booking used at the time of booking. 11. Cancellation of e-tickets is only allowed one hour before the schedule start time at origin of the Service. Except TTD SED Darshan Bookings 12. If the service is cancelled by APSRTC (or other STUs) for operational reasons, refund applicable will be made to the concerned mode of booking used at the time of booking 13. If a passenger has lost the "e-Ticket", a copy of the same can be printed from "Booked History" module by logging on to APSRTC site, through his User ID and password. 14. Alternatively, he can get the printout from his email account, without logging into APSRTC site. 15. All transactions made by the user through on-line booking will be available in "Booked History". This will be for the reference of the passenger and subsequent verification of transactions made on the concerned mode of booking used at the time of booking. 16. All transactions on Internet are subject to the conditions stipulated by the Payment Gateway and subject to levy of charges, if any. The APSRTC will levy a service charge of 2.5 % on the fare applicable for each seat in addition to the fare payable except for the UPI payments.. 17. Users are advised to print e-tickets immediately after booking e-ticket to avoid inconvenience. 18. Total 2.5% Payment Gateway Service charges will be refunded for service cancellation transactions in e-ticketing. 19. 1.20% out of 2.50% collected towards payment gateway charges will be refunded to the passengers in case of failure transactions. 20. Total 2.5% Payment Gateway Service charges will be refunded for un confirmed wait list tickets Waiting list: 1. The e-Ticket user who intends to get wait listed seat when desired service is FULL, will be given WL1, WL2, WL3 etc., depending on the number of wait listed seats, duly collecting full fare. 2. In case of vacancy arises on account of cancellation, the wait list rolls up to the extent of vacancies in the service and new wait listed passengers are allowed. 3. Seat will be allotted against cancellation to wait listed passenger (seat) on FIRST IN FIRST OUT basis. A SMS and an email will be sent to the e-Ticket user. 4. Seat confirmed/ unconfirmed position will be sent to the passenger via SMS/e-mail before 3 hrs from the scheduled departure of the service. Alternatively he/she can know the status in https://www.apsrtconline.in 5. If confirmed seat is cancelled normal cancellation/refund rules will be applied. In case unconfirmed seat is cancelled, total fare excluding Reservation fee will be refunded. 6. Wait listed passengers will not be permitted to travel in the service on the strength of the unconfirmed ticket. They will have to cancel the unconfirmed waiting list seats. Refund Procedure: 1. In respect of tickets cancelled by the passenger, APSRTC will refund the amount applicable to the concerned mode of booking by APSRTC. 2. In respect of refunds due to ticket not booked but amount debited to passenger's account, passenger is requested to send an e-mail to online.support@apsrtconline.in mentioning USERID of the transaction/APSRTC OB reference. APSRTC authorities will verify the details and refund the amount to the concerned mode of booking account. 3. Refunds to passengers will be given normally in 14 days, after the cancellation of ticket or receipt of e-mail. If refunds are delayed more than 14 days, passengers may contact helpline telephone number at 0866 2570005/149 in all days all At 24X7. Information related to advance booking at APSRTC/Franchise counters: Advance Booking. 1. Advance booking can be made for all long distance services covered under APSRTC reservation system at a single counter irrespective of the place of Boarding and Destination of the service. 2. Passengers can board the services at passenger Boarding /pickup points. 3. Passenger details (or group leader in case of a group) such as name, age, gender, address, phone no., e-mail ID (optional) will be collected for creating passenger database and communication in case of emergencies. Reservation Fee 1.Advance reservation fee of Rs.30/- per seat for AC type of services and Rs.20/- for Non- Ac type of Services are charged for passengers booking seats in advance. 2.Passenger Cess will be collected per passenger. 3.Rs. 15/- will be collected per passenger for all AC Services towards Passenger Amenities (disposable seat cover, air freshener, wet napkin) provided. 4.Reservation Fee is non-refundable except in case of 100 % cancellation of tickets, if the service is cancelled byAPSRTC for operational or any other reasons.APSRTC for operational or any other reasons. 5.Passenger PIS_TAX @ Re. 1/- will be collected per passenger. 6.Safety cess @Rs.1/-for all services except Pallevelugu Cancellation Rules 1. For cancellation of tickets, cancellation fee is calculated on the journey fare applicable as per the mentioned slabs here.
2. Cancellation of tickets with discounts will be as per the rules in force. However,
cancellation charges will be worked out on the collected fare of the
ticket 3. Reservation fee, Payment Gateway Service charges and levies (except GST, amenities) are not refundable. 4. The cancellation for e-ticket and refund rules slab wise (excluding the reservation fee, which is non-refundable) are as follows:
5. Cancellation rules for special services slab wise are as follows:
Service Cancellation by APSRTC a) If service is cancelled by APSRTC for any reason tickets are cancelled automatically and refund amount will be credited to the customer account. Postponement/preponement: pre-ponement and post-ponement of ticket is allowed only for the tickets booked at RTC counters and at ATB Agents. Tickets booked other than RTC / ATB counters i.e. booked at www.apsrtconline.in or through B2C portals, Pre / post-ponement of ticket is Not allowed.
Return Journey Discount 1. 10% Concession on base fare in both Up and Down Journeys for the tickets booked under Return Journey Ticket Scheme (If the passenger books both onward and return journeys simultaneously (in a single transaction)) is allowed for all types services. 2. This discount is allowed only when the gap between onward journey and return Journey is minimum of 6 hours. 3. If the onward journey or return journey ticket is cancelled, then the 10% discount given in both trips will be retained by APSRTC treating the ticket as single Journey ticket. 4. When Up Service is cancelled & Down service is under operation or vice versa - for such scenarios - Incase passengers are not transferred in other service, then the fare collected from passenger for the service cancelled by APSRTC will be refunded. Consequent to cancellation of Up/Down service by APSRTC, if passenger cancels his reservation for the remaining part of the round trip, in such case fare collected from passenger will be refunded irrespective of time of cancellation. 5. Cancellation of Return Journey Tickets will be as per the existing cancellation rules. Related issues 1. Maximum of six seats can be booked on a single ticket. TML UP and DOWN TERMS and CONDITIONS: 1. Passengers must carry the hard copy Journey ticket along with TTD darshan ticket to board the bus in Tirupati.. 2.Passengers who board the bus in Tirupati please report at YEDUKONDALU BUS STATION after arrival the bus at Tirupati station. 3.Passengers who board the bus in Tirumala please report at RAM BAGICHA BUS STATION. 4.Passengers must carry the original Aadhaar card no. 5.TPT- TML Journey is valid up to 24hrs from the Tirupathi arrival time subject to 2 hrs. before the Darshan Slot time. 6.Aadhaar number must match with passenger journey ticket and TTD darshan ticket. 7. Tirumala and Tirupati ticket are valid up to 72Hrs from the actual journey ticket arrival time. 8. TTD tickets booked with child passengers must take the tirumala up and down ticket in bus. 9. TTD tickets are not allowed for cancellation.
Terms & Conditions
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SMS Terms And Conditions:
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Connecting Service Ticket Terms:
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PROHIBITED ITEMS IN THE BUS:
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